pkop Privacy Policy

1Introduction

This Privacy Policy ("Policy") sets out how pkop ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of individuals who register for, access, or use the pkop online casino and sports betting platform at https://pkop.club. It applies to all registered players, visitors browsing the site without registration, and any other individuals whose personal data pkop processes in connection with the operation of the platform.

By registering on pkop or by continuing to use the platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact pkop support to close your account.

2Data Controller

pkop is the data controller responsible for the personal data collected and processed in connection with the pkop platform. For all privacy-related enquiries, requests to exercise your data rights, or complaints regarding the handling of your personal information, you may contact pkop directly using the email address below. pkop endeavours to respond to all privacy-related communications within 5 business days Bangladesh Standard Time (BST, UTC+6).

3Information We Collect

pkop collects personal data through several means: directly from you when you register or interact with the platform, automatically through your use of the platform (such as device and session data), and from third-party service providers involved in operating the platform (such as payment processors and KYC verification services). The categories of personal data pkop collects and the purpose for collecting each category are summarised below.

pkop does not collect or store sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, genetic data, or biometric data. The only sensitive category that pkop may process is health-related information where a player voluntarily discloses it in the context of a responsible gaming request (for example, when requesting self-exclusion and citing health grounds). Such disclosures are processed solely to fulfil the responsible gaming obligation and are not used for any other purpose.

4How We Use Your Information

pkop uses the personal data it collects only for legitimate, specified purposes. We do not use personal data for automated decision-making that produces legal or similarly significant effects on players without human review. The purposes for which pkop uses your data are:

• To create and manage your pkop account, verify your identity and age, and fulfil our KYC and anti-money-laundering obligations as required.
• To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported BD payment methods securely and accurately.
• To operate and deliver the platform's games, sports betting markets, and promotional services — including crediting bonuses, tracking wagering requirements, and settling bets.
• To communicate with you regarding your account, including security notifications, transaction confirmations, support responses, and service updates.
• To monitor platform activity for fraud, security threats, prohibited conduct (including multi-accounting and bonus abuse), and to protect the integrity of games and betting markets.
• To send you marketing communications about pkop promotions, seasonal offers (such as Eid, Pohela Boishakh, or BPL season promotions), and new features — only where you have provided consent or where permitted by applicable rules. You may opt out of marketing at any time by contacting pkop support.

5Legal Basis for Processing

pkop processes personal data only where a valid legal basis exists. The principal legal bases on which pkop relies are:

• Contractual necessity: Processing required to fulfil the contract between pkop and the player — including account creation, payment processing, game delivery, and customer support.
• Legal obligation: Processing necessary to comply with applicable legal and regulatory requirements, including KYC obligations, anti-money-laundering rules, and record-keeping requirements.
• Legitimate interests: Processing for fraud prevention, platform security, service improvement, and responsible gaming monitoring, where these interests are not overridden by the player's privacy rights.
• Consent: Processing for direct marketing communications and non-essential cookies, where pkop has obtained your explicit prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6Sharing Your Information

pkop does not sell, rent, or trade your personal data. pkop shares personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard network processors, and BD bank payment gateways) — for the purpose of processing deposits and withdrawals securely.
• Game and platform technology providers (such as Evolution Gaming, Pragmatic Play, Spribe, and other certified game studios) — for the purpose of delivering games, resolving technical disputes, and maintaining game integrity.
• Identity verification and KYC service providers — for the purpose of fulfilling age verification and anti-money-laundering obligations where third-party document verification is used.
• Regulatory and law enforcement authorities — where pkop is required by applicable law, court order, or regulatory direction to disclose personal data. pkop will notify affected players of such disclosures where legally permitted to do so.

7Payment Data and Financial Information

When you make a deposit or withdrawal on pkop using bKash, Nagad, Rocket, Upay, or any other supported payment method, the transaction is routed through the relevant payment provider's own secure infrastructure. pkop does not store full mobile banking PINs, full card numbers, or online banking passwords. The payment information pkop retains is limited to transaction reference numbers, transaction amounts, timestamps, and the type of payment method used — the minimum necessary to reconcile accounts, resolve disputes, and comply with financial record-keeping obligations.

All financial data held by pkop is subject to the same access controls and encryption standards as other categories of personal data. Employees and contractors who handle financial data are subject to strict confidentiality obligations and access is granted only on a need-to-know basis. pkop conducts periodic internal audits of its data access controls to ensure that financial data remains protected at all times.

8Data Retention

pkop retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes or enforce agreements. The following general retention periods apply:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of 5 years following account closure, to satisfy anti-money-laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years following the date of the transaction to comply with financial record-keeping obligations applicable to payment processing platforms operating in or serving customers in Bangladesh.
• Marketing and consent records: Retained until you withdraw consent or opt out of marketing communications, at which point your marketing data will be deleted or suppressed within 30 days of the withdrawal request.

9Data Security

pkop employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pkop platform, ensuring that login credentials, personal data, and payment details cannot be intercepted in transit.
• Encryption at rest for sensitive stored data, including identity documents submitted for KYC purposes and financial transaction records.
• Role-based access controls that restrict access to personal data to only those employees and contractors who need it to perform their assigned functions on the platform.
• Regular security assessments and monitoring of the platform infrastructure to identify and address vulnerabilities before they can be exploited.

While pkop takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pkop will notify affected players promptly and take immediate steps to contain and remedy the breach.

10Cookies and Tracking Technologies

pkop uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device when you visit the platform. They serve a number of functions that are essential to the operation of the platform or that improve your experience. pkop uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session management cookies that keep you logged in during your visit, security cookies that protect against cross-site request forgery, and cookies that remember your language preference. These cannot be disabled.
• Performance and analytics cookies: Used to collect anonymised information about how visitors use the platform, such as which pages are visited most often and where errors occur. This data helps pkop improve platform performance and user experience. These cookies do not identify you personally.
• Functional cookies: Used to remember your preferences and personalise your experience on the platform, such as your preferred game view or display settings. These are optional and may be disabled through your browser settings without affecting core platform functionality.

You may control and manage cookies through your device's browser settings. Instructions for managing cookies are available in the help documentation of all major browsers. Please note that disabling certain categories of cookies may affect the functionality of some parts of the pkop platform.

11Your Rights Over Your Personal Data

As a pkop platform user, you have a number of rights regarding the personal data pkop holds about you. To exercise any of these rights, please contact pkop support at [email protected]. pkop will respond to all valid data rights requests within 30 days. In cases of complexity or volume, this period may be extended by a further 30 days with prior notification. Your rights include:

• Right of access: You may request a copy of the personal data pkop holds about you, including information about how it is used and with whom it is shared.
• Right to rectification: You may request correction of any personal data that is inaccurate or incomplete. Where corrections affect data held by a third-party processor (such as a KYC provider), pkop will communicate the correction request to that provider on your behalf.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to pkop's legal obligations to retain certain records and may not apply in all circumstances.
• Right to restriction: You may request that pkop restricts the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to object: You may object to pkop processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, although pkop may be able to demonstrate compelling grounds that override your objection in some cases.
• Right to data portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may request that pkop provides your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

12Children's Privacy

If pkop discovers that personal data has been collected from a person under 21 years of age, that data will be deleted immediately, the associated account will be permanently closed, and any funds deposited by the underage individual will be returned via the original payment method where this is technically possible. If you believe that a person under the age of 21 has registered on pkop, please contact pkop support immediately at [email protected].

13Third-Party Links and Integrations

The pkop platform may contain links to or integrations with third-party services, including game providers, payment gateways, and technology partners. When you access a third-party service through pkop, that service's own privacy policy governs the collection and use of your data by that third party. pkop is not responsible for the privacy practices of third-party services and encourages you to review the privacy policies of any third-party service you use in connection with pkop. In particular, payment transactions processed through bKash, Nagad, Rocket, Upay, or any bank gateway are subject to the respective provider's privacy and data handling policies.

14Changes to This Privacy Policy

pkop reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a change to the categories of data collected, the purposes for which data is used, or the third parties with whom data is shared — pkop will provide registered players with advance notice via email or via an in-platform notification before the revised Policy takes effect. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

Continued use of the pkop platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any changes to this Policy, you should cease using the platform and contact pkop support to request account closure and deletion of your personal data, subject to applicable legal retention obligations.

15Contact and Privacy Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data pkop holds about you, please contact the pkop support and privacy team. All privacy enquiries are handled with confidentiality and responded to within 5 business days Bangladesh Standard Time (BST, UTC+6).